At UrbanSoley, we prioritize seamless delivery for your curated lifestyle essentials. Our team meticulously processes all orders within 1-2 business days, ensuring your carefully selected items—whether fashion-forward footwear, versatile accessories, or performance-driven gear—are packed with care. We partner with trusted carriers to maintain reliability across every shipment stage.

Processing typically completes within 48 hours of order confirmation, excluding weekends. Delivery durations vary by destination: domestic shipments usually arrive within 3-7 business days, while international transit may require 10-20 business days. Seasonal demand or carrier delays may occasionally extend these estimates, though we proactively monitor such occurrences.

We offer tiered shipping options tailored to order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Economy Shipping (10-15 Business Days): Applies automatically to orders exceeding $60

Currently serving North America, the European Union, and select Asian territories. Restrictions apply to certain remote locations and embargoed countries—customers will be notified during checkout if their address falls outside our service network. For real-time coverage verification, our checkout system performs instant validations.

Upon shipment, you'll receive a confirmation email containing your unique tracking number and carrier links. Monitor progress directly through our "Order Status" portal or the carrier's tracking system. Notifications are sent at key milestones, including dispatch, customs clearance (if applicable), and out-for-delivery updates.

While 98% of deliveries arrive as projected, unforeseen delays can occur. If your tracking shows no movement for 10+ business days or the estimated delivery window has passed, contact [email protected] with your order number. Our support team will investigate with carriers and initiate trace procedures or replacements when warranted.

International shipments may incur customs fees determined by your local authorities. These charges are the recipient's responsibility and are not included in our pricing. We declare all packages at actual value with accurate product descriptions to facilitate smooth clearance. For duty estimates, consult your national customs website prior to ordering.