Hey there! Ever had one of those moments where you just wanted to chat with a real person behind a brand? Well, you’ve found the right place. At Urbansoley, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to most emails personally. Crazy, right?
Honestly, we’ve tried those automated contact forms before, and they just feel... cold. So here’s the real deal—reach out however you prefer:
Here’s something most companies won’t tell you: that “contact us” page you’re reading? It was inspired by actual customer feedback. Last year, Sarah from Chicago wrote saying she felt disconnected from online shops—so we changed everything. Now, about 30% of our product ideas come directly from your emails. Pretty cool, huh?
Whether it’s a question about sizing, a suggestion for new products, or even just to share your latest styling win (we love those!), don’t hesitate. Seriously—we read every single message.
Quick tip: If you’re emailing about an order, include your order number—it helps us help you faster. But if you forgot? No worries, we’ll figure it out together.
P.S. We know how frustrating it can be waiting for responses. That’s why we promise—no canned replies, no endless loops with bots. Just real people who actually want to solve your problem. Try us and see.
